FAQs

 

HOW TO ORDER?

We have no minimum order - we accept all orders, from 1 item to 1000 or more!

We accept VISA, MasterCard, AMEX, PayPal, Apple Pay and Google Pay.

Mostly we accept orders online, but we are also working on an IG live ordering. Please feel free to contact us through IG live chat!

You can order items by clicking the "Add to Cart" button on the product page. 

 

I WANT TO TALK TO YOU DIRECTLY.

We are very happy to hear from you; We can talk on IG, WhatsApp or Email. Our email is sales@charmsbeadsvendor.com our WhatsApp is +86 135 1009 2944, our IG is @charmsbeadsvendor

 

IS THERE ANY ADDITIONAL TAXES WHEN ORDERING?

We are located in China; we do not have any taxes with your orders. If you see tax by any chance when you try to check out, please do not worry, it will be removed automatically when you pay.

 

IS EVERYTHING IN STOCK?

We are happy to report that all items listed on our website are stocked by CharmsBeadsVendor. We do not drop-ship from suppliers or backorder your items for a prolonged period of time. If you have ordered something that for some reason cannot be fulfilled, we will refund for that item or send you a message asking if you'd like a different item instead.

 

HOW LONG WILL IT TAKE YOU TO SHIP MY ORDER?

We are always working hard to get your orders out as quickly as possible! Most of your orders will ship within 3 business day. 

 

I CAN NOT TRACK MY ORDER.

We are so sorry to hear that!  Below is tracking site for your reference. If you contact us directly, we would be happy to look into further for you.

DHL >>>>>   www.dhl.com

FEDEX >>>>> www.fedex.com

4PX （choose 4PX for carrier before click track）>>>>> https://www.17track.net/en

 

I RECEIVED DHL/FEDEX TRACKING NUMBER, BUT IT IS NOT PICKED UP BY DHL/FEDEX.

Our warehouse are located in Shenzhen City, Mainland China, Usually our shipping agent drive our orders to Hong Kong to be processed through custom and mailed at Hong Kong DHL, Because of DHL/FEDEX processing capacity limit, it takes some time (Usually 2-7 days) to handle over orders to DHL/FEDEX, once DHL/FEDEX pick up your order, they will send order to you within 7 days. If you have any question, please feel free to contact us.

 

MY ORDER ARRIVED, BUT SOMETHING IS INCORRECT OR DAMAGED.

We truly apologize for the inconvenience. We do our absolute best to ensure that every order leaves our shop perfect, but occasionally we drop the ball. Please contact us - we will do whatever it takes to make it right!